Frequently Asked Questions
At Solo Teak, we aim to ensure that your experience ordering our high-quality teak garden furniture runs as smoothly as possible. If you have any questions or need personal advice about our products, we are always here to assist you. Whether it’s about choosing the right pieces for your outdoor space or maintenance tips for your teak furniture, we are here to guide you. Below is an overview of the frequently asked questions we regularly receive from our valued customers. If your question is not listed here, please do not hesitate to contact us. We strive to make your shopping experience at Solo Teak as informative and enjoyable as possible.
What is teak wood?
Teak wood is a durable and high-quality hardwood derived from the Tectona grandis tree, primarily found in Southeast Asia. It is renowned for its natural beauty, durability, and weather resistance. Teak wood contains natural oils that protect it from rot, mold, and insects, making it a popular choice for luxury garden furniture. The warm color and distinctive grain of teak wood make it a beloved material for outdoor furniture.
What are the payment options?
At Solo Teak, we aim to make your shopping experience as easy and secure as possible. Therefore, we offer a variety of payment options so you can choose what suits you best. We provide the following payment methods: iDeal, Bancontact, PayPal, Credit Card, and Apple Pay. Please find more information about payments here.
Do I need to assemble my garden furniture myself?
At Solo Teak, all our luxury teak garden furniture is delivered fully assembled. Therefore, you don’t need to worry about assembling your new pieces of furniture. Once your order arrives, you can immediately enjoy your purchase hassle-free. At Solo Teak, we prioritize service and convenience so that you can fully enjoy your beautiful teak garden furniture.
What is the delivery time?
Our delivery service schedules monthly trips to the Costa Blanca region in Spain, ensuring flexibility and regularity in our deliveries. After placing an order through our webshop, we always personally contact you via phone or WhatsApp. This is to coordinate a suitable delivery date with you, so you know exactly when to expect your new garden furniture. In most cases, we can deliver our Teak Garden Furniture within a period of three weeks to customers in the Costa Blanca. View all delivery information here.
Can I cancel my order?
Yes, it is possible to cancel your order if it has not yet been shipped. If you wish to cancel your order, please send an email to info@soloteak.com with your order details and the reason for cancellation. Our team will process your cancellation request as soon as possible. At Solo Teak, we aim to provide smooth and customer-friendly service, so please feel free to contact us in case of cancellations or changes to your order.
What are the delivery costs?
At Solo Teak, we value transparency and clarity. Therefore, we adhere to a simple and fair shipping cost policy. Orders with a total value above €1,200 incur no shipping costs. For orders below €1,200, there is a shipping fee of €75. We advise our customers to place their orders as complete as possible. This ensures that we can deliver all desired products directly upon delivery, which is efficient for both you and us.
What is the warranty period?
At Solo Teak, we offer a warranty on our luxury teak garden furniture. The warranty period for all our products is 2 years. We strive for high-quality and durability, ensuring you can enjoy your garden furniture for many years. If you have any questions about the warranty terms of a specific product, please feel free to contact us. At Solo Teak, we stand behind quality and service, allowing you to enjoy your purchase with peace of mind.
Where can I file a complaint?
If you have a complaint, you can address it to info@soloteak.com. Please include your name, address, phone number, and the delivery date so that we can handle your complaint as quickly and efficiently as possible. At Solo Teak, we value your satisfaction greatly and aim to provide a prompt and suitable solution to any complaints. Feel free to contact us, and we will do our utmost to address your concerns.
